RETURNS & EXCHANGES

We’ll gladly accept unworn, unwashed, or defective merchandise purchased on jazzisdead.com or at concerts and events for return or exchange. Vinyl records must be sealed in original packaging. 

Please note that all product-related issues, such as missing or damaged items/packages, must be reported within 30 days of the shipping date. Please contact us via email at info@jazzisdead.com using the form below and we will send you a return label.

If we receive your return at our warehouse within 30 days of delivery, we’ll credit your original form of payment. If you paid with a gift card or e-gift card, a new e-gift card in the amount of the credit will be issued and emailed to you accordingly. Please note: e-gift and gift cards cannot be returned or exchanged.

Please allow approximately 1-2 weeks for return processing. We’ll send you a Return Notification email to notify you once the return has been completed. Please allow 1-3 business days for refunds to be received to the original form of payment once the return has been processed.